Waiting With Eager Anticipation

I have a pair of the Jabra Rox AE earphones, an amazing innovation in Bluetooth audio. The app offers even better features, most prominently the Dolby Digital Sound enhancement feature.
To use the app a Product ID number is required to activate it and experience all the additional features. With all my heightened excitement my bubble was burst because the product ID process would not work.
I contacted customer support who were very helpful and accommodating, however the problem could not be solved and had to be further escalated.
Im hoping this will be resolved in a newer update as I feel Ive only got half the use of these great new earphones.

Make it quick, Jabra!

Ziño about Jabra Sound (ComplementaryApp), v5.0.10